Yes, we send a full Tax invoice with every order. This will either be inside the box or downloadable by email. You will also receive an email of your Tax invoice at point of order.
Yes, we send a full Tax invoice with every order. This will either be inside the box or downloadable by email. You will also receive an email of your Tax invoice at point of order.
No, unfortunately once your order has been dispatched we cannot post it to a different address.
How do I know if an item is in stock?
You may be required to sign for, date and time every package we send to you. If the package looks damaged in any way you can refuse the delivery or sign for it unexamined. If it has been damaged by the carrier and you have not signed unexamined we cannot be held liable or make a claim with the carrier which may result in a delay in dealing with the matter. You must inform us immediately by e-mail or phone of any damaged goods. See our returns for more details.
Our Telephone number is (03) 8522 1889.
We do our best to dispatch all goods on the next business day or at latest within 2 business days of your order being placed. via our delivery partners. If you need your order immediately dispatched please contact us on (03) 8522 1889 and speak with our staff. We DO NOT currently dispatch on Saturday, Sunday or Bank Holidays. See delivery page for further details. Overseas orders will take longer to arrive but will be within the time frame shown on the product and checkout pages. IN THE EVENT OF COVID RELATED STAFF SHORTAGES THERE MAY BE SOME DELAYS IN DISPATCHING ORDERS.
Whilst we make every effort to offer an efficient service, occasionally mistakes are made. We will endeavour to resolve the complaint within 3 working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at help@southeastclearance.com
Our showroom is open 9am to 5pm Monday to Saturdays and from 11-3pm on Sundays. Our website is open for orders 24 hours a day, 365 days a year.
All our images are either manufacturers images or images we have created ourselves. From time to time manufacturers may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.
All our products are brand new (unless noted otherwise), original products in their original packaging - unless otherwise stated.