FAQ

FAQ | South East Clearance

Can you provide a Tax invoice?

Yes, we send a full Tax invoice with every order. This will either be inside the box or downloadable by email. You will also receive an email of your Tax invoice at point of order.

Can I have my delivery sent to a different address?

No, unfortunately once your order has been dispatched we cannot post it to a different address.

How do I know if an item is in stock?

We only offer you a product if it is in stock in our warehouse so you can be sure that when you add it to your basket and place your order you're going to receive it fast. If we are out of stock but plan to restock a product, you can enter your email address on the product page and we will notify you when it's back in stock.

Can I track my order online?

Yes, we have an online tracking facility available via most of our delivery partners websites for orders. You will be provided with a tracking number and instructions by e-mail once your order has been confirmed and shipped. Some of our carriers will also email or SMS text message you in the morning of the day of delivery giving you an idea of when the order will be delivered.

My goods are damaged, what do I do?

You may be required to sign for, date and time every package we send to you. If the package looks damaged in any way you can refuse the delivery or sign for it unexamined. If it has been damaged by the carrier and you have not signed unexamined we cannot be held liable or make a claim with the carrier which may result in a delay in dealing with the matter. You must inform us immediately by e-mail or phone of any damaged goods. See our returns for more details.

How can I contact you by phone?

Our Telephone number is (03) 8522 1889.

When will I receive my goods?

We do our best to dispatch all goods on the next business day or at latest within 2 business days of your order being placed. You should receive your order within 2-8 business days of dispatch. Rural areas may take longer. If you need your order immediately dispatched please contact us on (03) 8522 1889 and speak with our staff. We DO NOT currently dispatch on Saturday, Sunday or Bank Holidays. See delivery page for further details. Overseas orders will take longer to arrive but will be within the time frame shown on the product and checkout pages. IN THE EVENT OF COVID RELATED STAFF SHORTAGES THERE MAY BE SOME DELAYS IN DISPATCHING ORDERS.

I have a complaint, what do I do?

Whilst we make every effort to offer an efficient service, occasionally mistakes are made. We will endeavour to resolve the complaint within 3 working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at help@southeastclearance.com

When are you open?

Our showroom is open 9am to 5pm Monday to Friday and from 9am-3pm on Saturday. Our website is open for orders 24 hours a day, 365 days a year.

Why does my item look different from the picture on the website?

All our images are either manufacturers images or images we have created ourselves. From time to time manufacturers may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for full details of what you will receive.

Are your products brand new and in original packaging?

All our products are brand new (unless noted otherwise), original products in their original packaging - unless otherwise stated.

FAQ